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How mudahking Handles Your Account Data

We collect only what's needed to open your account, verify Touch 'n Go eWallet, Boost or GrabPay deposits, and keep your wallet activity secure.

Account dataPayment verificationCookie useData requestsRetention periods
mudahking How mudahking Handles Your Account Data
DATA SAFEGUARDS

How We Protect Your Account Data

Protecting your account data isn't a separate step bolted on afterwards — it's built into how deposits, logins and withdrawals get handled day to day. Below is the practical side of that: what gets logged, what gets kept, and how long it stays on file before it's cleared.

Payment Data Handling

Every Touch 'n Go eWallet, Boost or GrabPay transaction you make is logged against your account with a timestamp and reference number, kept only to confirm deposits and verify withdrawals.

Cookie Use

Cookies keep your login session running and remember your display settings; none of them read your Touch 'n Go eWallet or banking app directly, and you can clear them from your browser anytime.

Account Security Steps

We verify logins with your registered contact detail and flag unusual device activity on your account; if something looks off, we'll ask you to confirm it before any withdrawal clears.

Retention And Change Requests

We hold account and payment records only as long as your account is active plus a short recordkeeping period after closure, and you can request a correction or deletion anytime.

CONTACT PATHS

Where To Reach Us About Privacy

Questions about your account data don't need to wait. Pick the channel below depending on whether it's a quick question, a correction request, or a formal deletion request tied to your registration or payment records.

Live Chat Support Reach us through live chat on the site for questions about what data we hold on your account or how a Touch 'n Go eWallet deposit record gets stored.
Account Help Desk Email our help desk if you want a copy of your account data, want a detail corrected, or need to close your account and remove stored records.
Data Request Line Use this channel specifically for data access, correction or deletion requests tied to your registration details, device logs or GrabPay and Boost payment records.

Privacy Questions Players Ask Us

A few questions come up again and again about account data and payment records. Here's what we tell visitors who ask directly, in the same terms we'd use on a live chat reply.

We collect your name, contact detail, date of birth for age checks, and device/login data, plus transaction records from Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX deposits.

No. We never store your e-wallet PIN or banking password; those stay inside the Touch 'n Go eWallet, Boost, GrabPay or bank app you use to send the deposit.

We keep account and transaction records while your account stays active, plus a short period after closure for recordkeeping tied to payment disputes or verification.

Yes. Contact our account help desk or data request line and we'll review your registration detail, correct what's wrong, or remove stored records where we can.

We don't sell your data. We only share what's needed with a payment partner, for example to confirm a DuitNow transfer or a GrabPay deposit against your account.

Cookies keep your session active and remember your language and display settings; they don't access your wallet app, and you can clear them from your browser anytime.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.